Technical Support Engineer – 4pm-12am UTC

SOFTRE is a premium managed WordPress hosting provider

designed for all types of businesses, small or large? We’re

the first to be exclusively powered by Google Cloud Platform

while utilizing an isolated container system. We believe thatt

constant availability and outstanding user experience are

a must. That’s why we always utilize the latest software and

most advanced technology to power our infrastructure.

Location: Remote, Banglore, imdia

Our client base is growing steadily and we’re looking for a competent Support Engineer with exceptional communication and

technical skills who can provide enterprise level technical support to our customers via our live chat support system.

Support at SOFTRE is not an afterthought; it is part of the SOFTRE DNA and culture to provide world-class support to our customers.

As a SOFTRE Support Engineer you will:

= Take ownership of issues reported by customers and see problems through to resolution.

= Research, troubleshoot, and identify solutions to resolve customer issues.

= Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.

= Provide prompt and accurate feedback to customers.

Crave knowledge and continue to hone and improve your own technical and non-technical skills.

This role’s shift need is Monday to Friday, 4pm-12am UTC (our team uses UTC for scheduling).

Requirements

The ideal SOFTRE Support Engineer is technically knowledgeable, upbeat, professional, curious, and self-motivated.

Excellent support is one of the cornerstones of our business, and we have the best support team in the business.

Our clients have come to expect industry-leading support and it’s our pleasure to deliver that to them.

As a result, we’re extremely careful about adding new Support Engineers to our team.

We hire Support Engineers with a variety of different backgrounds and expertise – some of us are Linux systems

administrators, others have previously worked as WordPress developers, while others are technically-knowledgeable

internet generalists who have mastered the art of customer service. The underlying shared background amongst us

all is our passion for serving our customers.

All of our Support Engineers must meet the following core requirements:

> Completely fluent in English with excellent written communication skills.

> Capable of thriving in a fast-paced and occasionally stressful environment interacting with multiple

clients simultaneously

> while maintaining a professional and friendly tone.

> A strong understanding of and experience with the following technologies: Linux, NGINX, MySQL/MariaDB, PHP, DNS, CDN,

and caching (object and page).

> Familiar with WordPress: database structure, file/directory structure, wp-config.php directives, and other common

WordPress topics. Experience with WP-CLI preferred.

> Consummate professionalism: we’re a distributed team and we expect you to act like the professional we know you are

That means being a member of the SOFTRE team requires excellent communication, rock-solid reliability, and the drive to

bring your best effort to bear on your work every single day.

While a portion of our Support Team’s work certainly involves WordPress itself, our Scope of Support is centered

around the LEMP stack as well as our hosting platform and environment. For this reason, system administration

skills will take center stage during the majority of a Support Engineer’s daily activities.

Bonus points:

= Completely fluent in a second language. Languages we’re currently targeting include:

Dutch, French, German, Italian, Japanese, Portuguese, and Spanish. If you are fluent in one of these languages or

one not listed, please highlight this information when you apply!

= Prior experience working with customers over live chat in a technical role in a fast-paced environment –

particularly experience providing live support for web hosting built on a LEMP stack

Benefits

This is a fully remote role. Our Support Engineers can work from anywhere with reliable broadband internet access

and electrical infrastructure.

This position offers a great deal of flexibility, responsibility, and opportunity for growth for the right candidate.

We always use the latest version of everything: PHP 7.4, NGINX, Ubuntu 20.04, Linux containers, Google Cloud and

more, so you’ll be able to work with a bunch of exciting technologies and use them every day!


Apply Now!

Resumes we receive are stored in Workable’s database only. Your personal data will not be downloaded. Only HR and Hiring

Managers have access to the personal data. Data will not be disclosed to third parties. CVs are stored for recruiting purposes

exclusively and will be permanently deleted in case of unsuccessful selection.

If we believe any of the applicants to be potential future hires, we’ll ask their permission to retain their CVs in Workable’s

database until the next hiring period. For further information, please check Workable’s Terms of Use.