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This Policy outlines the terms and conditions under which SOFTRE (“Company”) may suspend services and accounts due to non-payment or violations of the Terms of Service (ToS) and provides guidelines for remediation and restoration of services.
1.1 Non-Compliance and Payment Delinquency: The Company reserves the right to suspend services, including access to cloud resources and other related services, in instances of:
a. Non-compliance with the ToS or Service Level Agreements.
b. Failure to make timely payments as stipulated in contractual agreements.
c. Any activities suspected to be fraudulent or contravening the legal obligations of the parties.
2.1 Service Interruption: Upon suspension, the Client will lose access to all Company products, services, and ongoing operations will be halted.
2.2 Resource Management: If an account remains in suspension for a period exceeding thirty (30) calendar days, associated resources may be flagged for termination and could be irretrievably lost.
3.1 Continued Financial Obligations: Even during the suspension, the account will continue to accrue charges as per the contractual terms, including potential restoration fees and interest on overdue payments.
3.2 Restoration Charges: A specific fee of $50 per instance will be levied for restoring hosting accounts post-suspension.
4.1 Payment Window: The Client has a maximum of thirty (30) days post-suspension to rectify the payment default and initiate the account reactivation process.
4.2 Account Termination: Failure to clear outstanding dues within this stipulated period may result in the termination of the account, leading to permanent loss of stored data and information.
5.1 Standard Payment Methods: The Client is required to clear outstanding dues via the invoice mechanism or through an alternative agreed-upon method like wire transfer.
5.2 Troubleshooting: In case of difficulties in executing payment, the Client is advised to immediately contact the Company’s billing department at [email protected] for guidance and resolution.
6.1 Data Security and Privacy: The Company assures compliance with relevant data security and privacy laws during the suspension and termination process.
6.2 Dispute Resolution: Any disputes arising from the enforcement of this policy will be resolved through the procedures laid out in the governing contract or via applicable legal processes.
7.1 The Company reserves the right to modify this Policy at its discretion, subject to prevailing laws and contractual obligations.
This Policy outlines the terms and conditions under which SOFTRE (“Company”) may suspend services and accounts due to non-payment or violations of the Terms of Service (ToS) and provides guidelines for remediation and restoration of services.
1.1 Non-Compliance and Payment Delinquency: The Company reserves the right to suspend services, including access to cloud resources and other related services, in instances of:
a. Non-compliance with the ToS or Service Level Agreements.
b. Failure to make timely payments as stipulated in contractual agreements.
c. Any activities suspected to be fraudulent or contravening the legal obligations of the parties.
2.1 Service Interruption: Upon suspension, the Client will lose access to all Company products, services, and ongoing operations will be halted.
2.2 Resource Management: If an account remains in suspension for a period exceeding thirty (30) calendar days, associated resources may be flagged for termination and could be irretrievably lost.
3.1 Continued Financial Obligations: Even during the suspension, the account will continue to accrue charges as per the contractual terms, including potential restoration fees and interest on overdue payments.
3.2 Restoration Charges: A specific fee of $50 per instance will be levied for restoring hosting accounts post-suspension.
4.1 Payment Window: The Client has a maximum of thirty (30) days post-suspension to rectify the payment default and initiate the account reactivation process.
4.2 Account Termination: Failure to clear outstanding dues within this stipulated period may result in the termination of the account, leading to permanent loss of stored data and information.
5.1 Standard Payment Methods: The Client is required to clear outstanding dues via the invoice mechanism or through an alternative agreed-upon method like wire transfer.
5.2 Troubleshooting: In case of difficulties in executing payment, the Client is advised to immediately contact the Company’s billing department at [email protected] for guidance and resolution.
6.1 Data Security and Privacy: The Company assures compliance with relevant data security and privacy laws during the suspension and termination process.
6.2 Dispute Resolution: Any disputes arising from the enforcement of this policy will be resolved through the procedures laid out in the governing contract or via applicable legal processes.
8.1 Effective as of 15 March 2023, this policy is subject to revisions by SOFTRE®️, as deemed necessary.
7.1 The Company reserves the right to modify this Policy at its discretion, subject to prevailing laws and contractual obligations.
8.1 Effective as of 15 March 2023, this policy is subject to revisions by SOFTRE®️, as deemed necessary.
