Cancellation & Refund Policy

This Cancellation and Refund Policy applies to all subscriptions, licences and one-off services purchased from SOFTRE INDIA BUSINESS SOLUTIONS PRIVATE LIMITED ("SOFTRE") through softre.com, including the ShieldMark verification licence, ShieldScore assessments and SOFTRE platform subscription plans.

By completing a purchase you accept this policy together with our Terms of Service and Privacy Notice.

New accounts receive a 30-day free trial. No payment card is required to begin the trial and no amount is charged during the trial period.

You may cancel at any time before the trial ends and nothing will be charged. If you add payment details and do not cancel before day 30, the plan you selected begins and the first payment is taken on that date.

You can cancel a subscription at any time from Billing in your account, or by emailing support@softre.com from your registered email address.

Cancellation takes effect at the end of the current billing period. Your account and any active ShieldMark badge remain available until that date, after which renewals stop and the badge is withdrawn from the verified domain.

Subscription fees already paid for the current period are not refunded on a pro-rata basis.

ShieldScore assessments and ShieldMark licences are digital services delivered immediately once the assessment is completed and the result is issued. Because delivery is immediate, these purchases are generally non-refundable once the assessment has been generated.

Refunds are available where:

• the service was paid for but not delivered;
• you were charged more than once for the same purchase; or
• a payment was taken in error, including a failed transaction that was still debited.

• Assessments that have been completed and issued.
• Partially used subscription periods after the cancellation date.
• Consultation or advisory time already delivered.
• Charges arising from information you supplied that was inaccurate or incomplete.

Raise a request through the Support page selecting "Cancellation or refund", or email support@softre.com. Include your registered email, the order or assessment ID, the payment date and the reason for the request.

Requests should be raised within 7 days of the charge. We acknowledge every request within 2 business days and confirm the outcome within 7 business days.

Approved refunds are returned to the original payment method used for the purchase. Once processed, the amount typically reaches your account within 5–7 business days, depending on your bank or card issuer.

Failed or duplicate payments that were never captured are usually released automatically by your bank within 5–7 business days without any action from SOFTRE.

Where GST has been charged on an eligible refund, the tax element is refunded proportionately with the principal amount. A revised tax document is issued where required under Indian law.

Please contact SOFTRE before raising a chargeback with your bank or card issuer. Most issues are resolved faster directly with us. Where a chargeback is raised, access to paid features may be suspended until the dispute is resolved.

If you are not satisfied with the outcome of a refund decision, you may escalate through our Dispute policy or contact our Grievance Officer, who responds in line with applicable Indian consumer and information technology rules.

Legal queries: legal@softre.com.

SOFTRE provides business verification and trust-enhancement services. We are not a credit rating agency, financial institution, lender, or broker. We do not issue credit scores, assess financial creditworthiness, or provide financial approvals. Any verification indicators or badges reflect transparency signals and informational review only.