SOFTRE

    Dispute Policy

    Last updated: January 2026

    1. Overview

    This policy outlines the process for disputing ShieldScore assessment results. We are committed to fair and transparent resolution of all disputes.

    2. Grounds for Dispute

    You may dispute your ShieldScore if you believe there is an error in the assessment methodology, incorrect data was used, or technical issues affected your score calculation.

    3. Filing a Dispute

    To file a dispute, submit a written request to disputes@softre.com within 30 days of receiving your assessment. Include your Assessment ID, the specific items you are disputing, and supporting documentation.

    4. Review Process

    Our review team will evaluate your dispute within 14 business days. We may request additional information during this period. You will receive a written response explaining our findings.

    5. Resolution

    If the dispute is upheld, we will recalculate your ShieldScore and issue an updated assessment at no additional cost. If the dispute is not upheld, we will provide a detailed explanation of our methodology and findings.

    6. Appeals

    If you disagree with the dispute resolution, you may file an appeal within 14 days. Appeals are reviewed by a senior review panel and the decision is final.

    7. Contact

    For dispute-related enquiries, contact disputes@softre.com or call our support line during business hours.