How can we help?
Common questions about verification, badges and account management — with clear paths to the right team when you need one.
Frequently asked
Getting started
How do I start a free trial?
Create an account on the Get Started page. No credit card is required for the 30-day trial.
What do I need before I begin?
A registered business name, your business website and access to the DNS records for domain verification.
Verification
How long does verification take?
Most reviews complete within a few business days once required information is submitted.
What gets verified?
See the verification scope on the Business Proof Profile page.
ShieldMark badge
How do I add the badge to my site?
Once your profile is live, copy the snippet from your dashboard and paste it into your website footer.
Is the badge domain-locked?
Yes. The badge validates against the verified domain and cannot be reused on unverified sites.
Billing & account
Can I cancel anytime?
Yes. Trials can be cancelled at any time. Paid plans can be cancelled from your account settings.
Contact support
Raise a support request and the SOFTRE team will respond within 1–2 business days. For billing, cancellation or refund matters, select the matching category so it reaches the right team.
Hours
Mon–Fri, 10:00–18:00 IST
Looking for our cancellation terms? Read the Cancellation & Refund Policy.