Question 1

Is SOFTRE a credit score or rating?

Accepted Answer

No. SOFTRE is not a credit rating agency and does not assess financial creditworthiness. The Verification Completeness Indicator reflects the completeness of independently verified business information — nothing more.

Question 2

What does SOFTRE actually verify?

Accepted Answer

Business registration, registered address, directors on record, domain and website ownership, business email and phone, plus any supporting documents you voluntarily submit. Every field is labelled Verified, Self-Declared, Public or Not Verified.

Question 3

How long does verification take?

Accepted Answer

Automated checks complete within minutes. Manual review typically completes within one working day once your evidence is available.

Question 4

How is my business information used?

Accepted Answer

Verified information is displayed on your Business Proof Profile at a URL you control, and linked from your ShieldMark badge. You choose what is shown and can request corrections at any time.

Question 5

What is ShieldMark?

Accepted Answer

ShieldMark is a live verification indicator you place on your website. It is domain-locked, shows the last verification date and links directly to your Business Proof Profile. It is not an approval, certification or guarantee.

Question 6

What happens after my 30-day trial?

Accepted Answer

Your trial badge pauses and your proof profile is marked 'trial ended'. Upgrade any time to relight the badge.

Question 7

How do renewals work?

Accepted Answer

Verification is reviewed annually. You will receive reminders in your dashboard and by email ahead of the next review date.

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